Decathlon Germany's AI agents handle 500,000+ service interactions a year
With Parloa, Genesys and Future of Voice, Decathlon Germany runs AI agents on phone, chat and messenger that identify the order and route each customer to the right agent.
- Who
- Decathlon Germany + Parloa
What they did
With Parloa, Genesys and the agency Future of Voice, Decathlon Germany rolled out AI agents on phone, chat and messenger from April 2022. The agent confirms the caller's order number up front and routes each customer to the best available human agent.
How it went
500,000+interactions per year
“500,000+ interactions per year”
500,000+ interactions per year, 74% of customers identified by their order number, and 20% of repetitive tasks eliminated from agents' plates, with shorter wait times.
What we can do for your club or brand
The Court can build this order-lookup and routing agent for a racket brand or a padel shop, on phone, chat and WhatsApp.
Source: Parloa customer story, 24 Jul 2025 · vendor case study