Wilson's AI agent resolves 77% of customer conversations
Wilson launched a Sierra AI agent in weeks to answer order tracking, promotions, returns and warranty questions, instead of a 24-hour email wait.
- Who
- Wilson Sporting Goods + Sierra
What they did
Wilson's CX team used Sierra's Agent Studio to launch an AI agent within weeks, building customer journeys in natural language without code. It handles order tracking for stock and custom orders, discount and promotion FAQs, and return and warranty questions.
How it went
77%+containment, tens of thousands of conversations resolved
“Since launch, the agent has already resolved tens of thousands of conversations, with more than 77% containment.”
Since launch the agent has resolved tens of thousands of conversations with more than 77% containment, giving instant answers instead of a potential 24-hour wait for an email reply. It also revealed missing product and sizing information the team could add.
What we can do for your club or brand
The Court can build the same order, returns and warranty agent for a tennis or padel brand's inbox. Talk to us.
Source: Sierra customer story, 15 Oct · vendor case study