Topgolf Oberhausen's AI receptionist answers 100% of calls
TrueHorizon built a voice receptionist (Claude, ElevenLabs, n8n, RAG) that takes bookings and questions and hands complex calls to staff. Missed calls went from ~60% to zero.
- Who
- Topgolf Oberhausen + TrueHorizon
What they did
TrueHorizon deployed an AI voice receptionist at Topgolf Oberhausen: ElevenLabs for speech, Anthropic's Claude for orchestration, RAG over live and static venue data, and n8n for deterministic workflows. It takes bookings and questions and transfers complex calls to staff with context.
How it went
~75%of calls fully resolved without a human
“A consistent ~75% call success rate at scale (fully resolved without human intervention)”
Before, about 60% of inbound calls went unanswered. Within weeks: 100% of inbound calls answered, 5,000+ calls handled in a single month, and a consistent ~75% call success rate (fully resolved without human intervention), with no additional staff.
What we can do for your club or brand
A padel or tennis club loses bookings the same way when nobody picks up. The Court can set up this voice receptionist on your club's line.
Source: TrueHorizon case study, 15 Oct · vendor case study